Terms and Conditions iMenang — Complete Guide for Platform Users

1 Acceptance of Terms and Conditions

By registering, accessing, or using any part of the imenang platform, you are deemed to have read, understood, and agreed to be bound by all terms and conditions stated in this document. This agreement is legally binding between you as the user and imenang as the platform operator.

If you do not agree with any part of these terms and conditions, you are required to refrain from using the iMenang platform. Continued use of the platform following any amendment to these terms and conditions constitutes your full acceptance of those amendments.

IMenang reserves the right to update, modify, or replace any part of these terms and conditions at any time without prior notice. It is your responsibility to check this page periodically to ensure you are always aware of the latest version of the terms in effect.

2 Eligibility and Account Registration

To register and use the iMenang platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age at the time of registration.
• Being a legally eligible individual to enter into a binding contract in your jurisdiction of residence.
• Not residing in a country or region that explicitly prohibits online gambling.
• Not currently on a self-exclusion list from any registered gambling platform.
• Acting on your own behalf and not as an agent or representative of any other party.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, active email address, and valid phone number. False or misleading information may result in your account being suspended immediately without any compensation.

Each individual is only permitted to hold one active account on iMenang. Opening multiple accounts, whether using the same or different identities, is a serious breach of these terms and may result in all associated accounts being frozen and any outstanding balances and winnings being forfeited.

3 Deposits, Withdrawals and Transactions

IMenang supports a wide range of Malaysian local payment methods including FPX bank transfer, online banking, and supported e-wallet options. All transactions are conducted in Malaysian Ringgit (MYR) for the convenience of local users.

Deposit: Deposits are processed instantly once the transaction is confirmed by the payment system. The minimum deposit amount is as stated on the platform's deposit page at any given time. imenang does not charge any fees for standard deposit processing.

Withdrawal: Withdrawal requests will be processed once all of the following conditions have been met:

• KYC identity verification has been successfully completed.
• The wagering requirements for any bonus received have been fully met.
• The account is not under investigation or suspension.
• The withdrawal amount meets the minimum limit set.

IMenang reserves the right to request additional verification for withdrawals exceeding certain limits as an added security measure. This is to protect our members' interests against any unauthorised activity.

4 Bonuses, Promotions and Special Offers

IMenang offers a variety of bonuses and promotions from time to time to reward our new and loyal members. All bonuses are subject to specific terms and rules set for each respective offer.

The general terms applicable to all bonuses at iMenang are as follows:

• Each bonus has a wagering requirement that must be fulfilled before winnings derived from that bonus can be withdrawn.
• Bonuses may only be claimed once per eligible promotion, unless stated otherwise.
• IMenang reserves the right to cancel any bonus if abuse, fraud, or suspicious activity related to that bonus claim is found to have occurred.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• The validity period of each bonus is as stated in the terms of the relevant promotion.

IMenang reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice. iMenang's decision regarding any bonus dispute is final and binding. For more information on the latest promotions, visit the Promotions page.

5 Game Rules and User Conduct

IMenang provides a safe, fair, and enjoyable gaming environment for all members. To ensure a positive experience for everyone, users are required to comply with the following conduct guidelines when using the platform:

• Using any automation software, bots, scripts, or third-party tools to influence game outcomes or exploit the system is strictly prohibited.
• Sharing your account login credentials with any other party for any reason is strictly prohibited.
• Engaging in any form of fraud, collusion with other players, or activities that could compromise the integrity of games is strictly prohibited.
• Using offensive, hateful, or disruptive language toward other players in any social feature of the platform is strictly prohibited.
• Attempting to exploit technical vulnerabilities or bugs in the platform for personal gain is strictly prohibited.

All games on iMenang use an independently verified Random Number Generator (RNG). Every game outcome is entirely random and cannot be influenced by any party, including iMenang itself. The Return to Player (RTP) percentage for each game is as stated by the respective game provider.

6 Data Protection and Privacy

IMenang takes the privacy and security of all members' personal data seriously. We collect, process, and store your personal data in accordance with our comprehensive Privacy Policy and in compliance with relevant data protection standards.

The data we collect is used solely for the following purposes:

• Verifying your identity and eligibility as an imenang member.
• Processing deposits, withdrawals, and other financial transactions.
• Providing effective and responsive customer support.
• Sending account-related communications, promotions, and important platform updates.
• Meeting applicable legal and regulatory compliance requirements.

IMenang will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. For full details on how we handle your data, please refer to our Privacy Policy page.

7 Responsible Gambling

IMenang is fully committed to the principles of responsible gambling. We believe that casino gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. As such, we provide a range of tools and resources to help members manage their gaming habits wisely.

Responsible gambling tools available to all imenang members include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your financial means.
• Loss Limit: Set the maximum amount of losses you are willing to sustain within a given period.
• Play Time Limit: Manage the time spent on the platform by setting session play limits.
• Temporary Break: Take a break from the platform for 24 hours, a week, or a month whenever needed.
• Self-Exclusion: Request to be excluded from the platform for a longer period if you feel it is necessary.

If you or someone you know has a gambling problem, we encourage you to seek professional help. For more information, visit the Responsible Gaming page.

8 Account Suspension and Closure

IMenang reserves the right to suspend or close a user's account at any time for reasonable grounds including but not limited to:

• Failed KYC identity verification or false registration information.
• Suspected or confirmed fraud, money laundering, or other illegal activities.
• Violation of any terms and conditions stated in this document.
• Requests from law enforcement agencies or authorised regulatory bodies.
• Activity indicating exploitation of the system or manipulation of games.

Members may also request to close their own account at any time by contacting the imenang customer support team. Any valid balance in the account will be processed for withdrawal, subject to the completion of all outstanding wagering requirements and successful identity verification.

In the event of account closure due to a terms violation, imenang reserves the right to withhold balances and winnings associated with the non-compliant activity while an internal investigation is conducted.

9 Liability Limit

IMenang shall not be liable for any loss or damage arising from:

• Service disruptions due to scheduled system maintenance or unexpected technical failures.
• Losses incurred as a result of game decisions made by the user themselves.
• Unauthorized access to a user's account resulting from the user's negligence in safeguarding their login credentials.
• Delays in transaction processing due to external factors such as banking issues or third-party payment network problems.
• Any act or omission by a third party that is beyond iMenang's reasonable control.

In any circumstance, imenang's maximum total liability to any user shall not exceed the net deposit amount made by that user in the 30 days preceding the liability claim.

10 Changes to Terms and Conditions

IMenang reserves the right to update, modify, or replace any part or all of these terms and conditions at any time. Such changes will take effect immediately upon publication on this page.

IMenang will endeavour to notify members of material changes via notices displayed on the platform or through their registered email. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest terms governing your use of the platform.

Continued use of the iMenang platform after any changes to these terms and conditions means you accept and agree to be bound by the revised terms. If you do not agree with any changes, you must stop using the platform and contact our support team to close your account.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising in connection with these terms shall be resolved through mutually agreed arbitration or legal proceedings in the relevant jurisdiction.